Hong Kong Disneyland reopens on Sep 25 Taking a prudent and measured approach

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Hong Kong Disneyland reopens on Sep 25

Taking a prudent and measured approach

 

Reduced capacity and health measures in place with a five-day week operation

Hong Kong, Sep 22, 2020 – Hong Kong Disneyland park will officially reopen to the public on Sep 25, 2020. In alignment with the latest guidance from health and government authorities, the resort will continue its measured approach with health and safety measures such as capacity control, health screenings, temperature checks, requiring face masks, social distancing, and increased cleaning and sanitization.

Five-day week operation and online reservation

During the initial reopening stage, the park will implement a new five-day per week operation and will be closed on Tuesdays and Thursdays (except public holidays and special days designated by the resort from time to time) until further notice. The park will also continue to control capacity as required by the government. The online reservation system will remain in place, with all guests being required to reserve their visit date with valid tickets or membership cards through the Hong Kong Disneyland Park Visit Reservation website prior to arrival.

Magic Access members may begin to reserve their visit dates beginning on Sep 22. Reservations for other guests will begin at 12 pm on Sep 23. Guests are also required to make a health declaration as part of their reservation process.

As a result of the recent closure and the current five-day per week operating schedule that will be in place, the resort is providing membership extension for Magic Access members*. Members can visit the website for more information about their membership extensions.

The park’s operation and related arrangements will continue to be reviewed on an ongoing basis and adjusted as necessary to take into account the latest government regulations.

 

* Not applicable to memberships that expired before July 15, 2020, or new membership cards issued on or after Sep 22, 2020.

Health and safety measures remain a priority

Hong Kong Disneyland Resort has health and safety protocols in place throughout the resort and has already increased the frequency of cleaning and disinfection in all high-guest contact areas. After reopening, the park will continue to implement social distancing measures in queues, restaurants (including seating arrangements), attraction vehicles and other facilities throughout the park, reflecting the latest government regulations.

Character experiences will be offered in a new way, including selfie spots around the park to allow guests to take photos with their favorite characters with appropriate social distance. Meanwhile, in compliance with the government’s latest regulations, live performances will be restricted to outdoor venues during the initial reopening stage until further notice.

Ticket and hotel offers to preview the transformed castle prior to opening

A variety of special hotel and ticket packages are now available for guests to see the reimagined Disney castle in its final stage of transformation and enjoy a long-awaited Disney staycation. The Castle of Magical Dreams is slated to launch in celebration of the resort’s 15th anniversary in late 2020.

To provide greater flexibility in planning the visit, free cancellations for park tickets and hotel bookings are available to guests through Dec 31, 2020. For more details on tickets, hotels, dining and transportation, please visit www.hongkongdisneyland.com.

Hong Kong Disneyland looks forward to its guests returning to enjoy the magic of the park!

 

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Hong Kong Disneyland asks for guests’ understanding of and compliance with the following requirements when the park reopens. Guests must:

  1. Purchase their tickets in advance and reserve a visit up to seven days in advance of their visit online via the Hong Kong Disneyland reservation website. Magic Access members must also make a reservation prior to visiting, but can enjoy the benefit of reserving eight days in advance.
  2. Make a required health declaration as part of the Hong Kong Disneyland reservation process.
  3. Undergo temperature screening procedures upon arrival. Guests with elevated temperatures cannot be admitted.
  4. Wear a mask during their visit, except when enjoying food and beverage at catering premises.

These measures will continue to be reviewed as the situation evolves and will be adjusted as necessary.

Media Enquiry

 

Media Relations, Hong Kong Disneyland Resort

Email: HKDLMediaRelations@disney.com